Terms of sale

1. Seller

Emergyne Academy is published by Emergyne, based in Lomé (Togo). Registration in progress. Contact: emergyne@gmail.com.

2. What is sold

Digital contents: courses, packs, ebooks, lives, bundles, and monthly or yearly subscriptions to a trainer's space. Each page describes the content, its trainer and its price before purchase.

3. Prices

Prices are shown in CFA francs (FCFA) in Africa, euros in Europe and US dollars elsewhere, including any applicable taxes. The price due is the one shown when you order.

Fees of the payment method (Mobile Money, card) are shown on the payment page before you confirm.

4. Payment

Payment is handled by SasPay, a payment provider, on its secure page. Emergyne never sees or keeps your card details or Mobile Money code.

The order is confirmed when SasPay confirms the payment; a receipt is then available in your profile and sent by email.

5. Access

Access opens as soon as payment is confirmed. A purchased content stays available for as long as the platform offers it, and at least while your account is active; should it be withdrawn, you would be told.

A live is followed on the announced date, through the link given on its page.

6. Subscriptions

A subscription gives access, for the paid period (one month or one year), to the contents the trainer includes in it. It does not renew automatically: a reminder is sent 3 days before it ends and on its last day. At the end of the paid period, access stops automatically; you can renew at any time to get it back.

You may stop it at any time: access lasts until the end of the paid period, with no refund of the current period.

7. Refunds

A digital content is supplied as soon as you pay: by paying, you ask for this immediate access and waive the withdrawal period once access has begun, to the extent the law allows.

We do refund, however:

• a duplicate payment, or a payment taken without access being opened, if we do not fix it within 7 days;
• a live cancelled by its trainer and not rescheduled, bought on its own;
• a content that clearly does not match its description, reported within 7 days of purchase (reviewed case by case).

Write to emergyne@gmail.com with your receipt number. The refund is made to the original payment method within 14 days of approval; fees charged by the payment operator may not be refunded.

8. Complaints, disputes

For any complaint: emergyne@gmail.com. We answer within 7 working days.

These terms apply to users worldwide. If you are a consumer, you always keep the protection given by the mandatory laws of your country of residence. In case of disagreement, write to us first: we look for an amicable solution before any other step.